Bachelor of Science (BSc) in Computer Science & Engineering
Experience
At least 2 years
The applicants should have experience in the following business area(s): Software Company
Additional Requirements
Age At least 22 years
Technical Requirements:
Strong working knowledge of SQL and PL/SQL.
Practical experience with Oracle Database and/or Microsoft SQL Server.
Ability to analyze complex queries, execution plans, indexes, database objects, stored procedures, functions, packages, and scheduled jobs.
Working knowledge of database troubleshooting, performance optimization, locking/blocking, connectivity, data consistency, and transaction-related issues.
Experience with data reconciliation, correction, migration, and validation involving financial or transactional data.
Working knowledge of Oracle BI Publisher, including: Report layouts, Data models, Parameters, Catalog management, Report troubleshooting
Experience installing, configuring, upgrading, or deploying enterprise applications.
Familiarity with application logs, database logs, server logs, and structured debugging techniques.
Basic working knowledge of Linux/Unix commands and shell environments will be an advantage.
Familiarity with Git, release/version control, ticketing systems, and structured change-management processes will be an advantage.
Exposure to Java or other application development technologies will be an added advantage.
Business & Functional Requirements:
Basic understanding of Capital Market business operations such as: Broker house back-office operations, Merchant banking operations, Investor/client account management, Trade and transaction processing, Settlement and reconciliation, Charges, commissions, fees, and financial accounting, Portfolio and position reporting, Regulatory and management reporting
Knowledge of the Bangladesh capital market ecosystem and related regulatory/market institutions will be an added advantage.
Candidates without direct Capital Market experience must demonstrate strong willingness and ability to learn the domain quickly.
Professional Requirements:
Strong analytical and troubleshooting ability.
Ability to investigate production problems systematically and identify root causes rather than only applying temporary fixes.
Strong communication skills with the ability to explain technical issues to business users and client personnel.
Ability to manage multiple clients and concurrent incidents based on business impact and priority.
Good documentation and incident-reporting discipline.
Ability to remain calm and methodical during critical production incidents.
Strong sense of accountability for data integrity and production system reliability.
Ability to guide Junior Software Engineers and review their technical findings.
Willingness to work collaboratively with Development, QA, Infrastructure, MIS, Implementation, and Business teams.
Professional certifications in Oracle Database, Microsoft SQL Server, Linux, or related technologies will be an added advantage.
Responsibilities & Context
Job Purpose
The Software Engineer will provide L2/L3 application, database, reporting, deployment, and operational support for Capital Market solutions used by broker houses, merchant banks, and other financial institutions.
The role requires a strong combination of SQL/database troubleshooting, production support discipline, business-data understanding, client communication, and release/deployment capability. The engineer will take ownership of complex incidents, perform root-cause analysis, support migrations and upgrades, and guide junior team members while coordinating with Development, QA, Infrastructure, MIS, and client stakeholders.
Key Responsibilities
Application & Production Support
Provide L2/L3 support for Capital Market back-office applications used by broker houses and merchant banks.
Own investigation and resolution of complex production incidents within agreed SLA and escalation procedures.
Perform structured Root Cause Analysis (RCA) for recurring or high-impact incidents and recommend permanent corrective actions.
Reproduce application defects and provide Development teams with complete technical evidence, including SQL results, logs, data conditions, screenshots, reproduction steps, and impact analysis.
Coordinate critical trading-day incidents to minimize disruption to client operations.
Database Support & Data Integrity
Diagnose and resolve Oracle and MS SQL Server-related issues.
Develop, review, and optimize SQL/PLSQL queries used for troubleshooting, reconciliation, reporting, and support activities.
Analyze database performance issues and recommend appropriate indexing or query optimization.
Perform controlled data correction only through approved procedures with proper validation, backup, authorization, and audit evidence.
Reconcile transactional, financial, portfolio, settlement, and report data to ensure accuracy and consistency.
Assist in maintaining database objects, stored procedures, functions, jobs, and related application components.
Data Migration & Implementation
Participate in migration of data from legacy or third-party Capital Market applications.
